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Considering Lang Engraving ...

OVER Datron Engraving?

Before choosing a Lang Engraving Machine a Datron Engraving machine or any other engraving machine, you owe it to yourself to find out about the people selling the engraving machine. In particular, what is the engraving system builder's true presence in North America? Will your engraving system be supported well after your purchase? Here are some ways to find out.

1. Does Lang have a North American Website?

Look, there's no question that German products are some of the best in the World ... after all, our Datron Engraving Machines and Machining Centers are made with the same kind or German Engineering that makes brands like Mercedes and BMW known the World over. And our commitment to the North American Engraving Industry is why we have a strong North American presence ... including the informative website that you're on right now. So, if you're considering Lang Engraving Machines (i.e Lang engraving systems ) or any other engraving system over Datron engraving systems and engraving machines, you have to ask ...

Does Lang have a North American Presence? Is Lang commited to supporting the North American Engraving Industry? Has Lang demonstrated their commitment to the North American Engraving Industry by providing a quality WEBSITE?

Well, the Datron engraving machine and machining center website is populated with informative information including White Papers on Engraving and 3D Engraving. In fact, our News Page and Home Page often feature scans of recent Magazine stories written about how Datron engraving machines are used for industrial engraving applications at Smith & Wesson, Hallmark Cards, Zippo Lighters, Orange County Choppers and other renouned American industrial engraving facilities.

2. Does Lang have a North American Showroom?

Well, does Lang Engraving have a North American Showroom? Don't you think you should head out there and kick the tires on that engraving machine or engraving system before you move ahead with an expensive purchase?

Shouldn't you find out if Lang engraving is committed to the North American Market? Wouldn't you like to get to know the people who will be supporting your engraving machine or engraving system after the purchase?

Or are you content with the idea of having them place a machine at your facility without seeing theirs?

Well, Datron has a North American Showroom.

Actually, our facility in Milford, NH is the Datron Technology Center, where you can come and see our engraving machine or engraving system in action ... engraving or machining your actual part. Besides machine demonstrations, this Tech Center is used for educational programs like Tool School and Engraving Workshops that are open to Datron customers and non-customers. This is where we leverage our German Engineering and vanguard technology to benefit you the customer. Come see applications engineers who can help you to optimize your process. Meet the service technicians who keep your engraving machine or engraving system up and running 24/7/365. Can Lang show you that? Are Lang engraving machines and Lang engraving systems supported with this kind of commitment in North America?

All we're asking is whether or not Lang has a website or showroom to help support you if you buy their equipment. Frankly, we don't know if they do or not. What we do know is how commited Datron is to the North American Market and that our physical and Internet presence here is of paramount importance and is critical to the way that we support our customers.

3. Does Lang have a Service Website? Datron Does.

Through 35 years of experience in the design and service of CNC machines, Datron has found that our success is based on the partnerships that we form with our customers — and empowering them with knowledge of our equipment helps them to use it more efficiently. With that empowerment in mind, our R&D group set out to design machines that feature accessible mechanics and electronics and facilitate the easy replacement or exchange of parts by the operator.

Remote Diagnostics/Trouble Shooting: In the case of service issues, we’ve found that 90% of the time problems can be solved over the phone within an hour — in many cases without any exchange of parts. By leveraging the power of our Microsoft® Windows®-based controller, with a push of a button Datron machines perform auto diagnostics and produce emailable Anomaly Reports that show machine status and recall any errors that may have led to the issue. This helps us to swiftly diagnose the problem and, if necessary, get a spare part out the door and delivered to our customer on the next business day. Then, by use of phone, fax or email, our skilled technicians walk the operator through part replacement. In some cases, we direct operators to our online customer extranet to view diagrams or photos that aid them during our instruction. Once the part is replaced, the operator simply reboots, the machine performs an automatic re-calibration and our customer’s production resumes.

24 Hour Response Guarantee: We have a guaranteed 24-hour response time where we troubleshoot with a customer by phone to diagnose their needs and determine if the issue can be solved immediately of if part shipment is required. Our inventory is loaded with replacement parts that can be shipped to arrive at the customer’s site by 10AM the following day.

So, we're not saying that Lang engraving machines or Lang engraving systems are not well supported ... we're just asking if they are. Because we find or presence in this market to be critical to our customer's satisfaction. Therefore, it begs to question: Does Lang have a website?

Does Lang have a showroom you can visit? Does Lang have a service website? Does Lang effectively support Lang engraving systems and engraving machines once they're sold into the North American Market? Well ... ?

Datron White Paper on Nameplate Engraving ... Just one sample of the quality information provided on our website. <Click! Icon>


	Datron Dynamics, Inc. 115 Emerson Road Milford, NH 03055			Wielding the power of Datron high-speed machines may be hazardous to your competition.
	phone: 603.672.8890 info@datrondynamics.com			In our constant effort to improve our products and services, we reserve the right to change specifications with or without notice.
	(c) Datron Dynamics, Inc. 2005			Terms And Conditions Of Sale apply.